Wahm Forum - Your "Work-at-Home Moms" Support Group

Audrey · Sun Dec 30, 2007 7:14 pm Dinner Last Night

My vent for today!!! My daughter has eaten at Macaroni Grill and loved it. I'd never eaten there before. So, we went to the mall (40 minute drive for us) and then headed to Macaroni Grill. It smelled wonderful in there. We sat down and waited and waited. Finally she took our drink orders. When she brought the drinks, she said she'd soon bring bread for the 3rd time. We were there 15 minutes before she came to take our orders.

Literally seconds before that, all 3 of us opened our napkins and all 3 of us had dirty silverware.

The combination of her making us wait 15 and the dirty silverware was more than I could handle. I looked at her and said "this silverware is all dirty" She looked at me blankly. I said "run your fingers over these knives, they all have dirt on them". Finally she said "I can bring you new silverware". I said "you know I'm a bit freaked here that all of your silverware is dirty, we're going to leave" and we did.

We then went to Applebees, right next door. We ordered dinners with salads. After many minutes I said "we will have our salads before our dinner?". Remember we are now in a 2nd restaurant. She said "yes, I'm trying to help everyone here, I'll be right out with your salads". Next thing we knew a man delivered our dinners. We asked him to please let her know we did not want our salads.

She quickly stopped by and said "you don't want the salads?". Umm nope. She never came again, never refilled drinks, never asked how our meals were etc.

I was so irratated, no tip at all. My belief is they get paid a salary to take my order and serve it to me. She didn't even do that. Tips are for service. We did not get service, she did not get a tip.

So..that was dinner last night.

taraburner · Sun Dec 30, 2007 8:02 pm

Now see I'd have been calling mgr over and getting free meals...
and I know you sent email but I'd be on phone reaming the mgr a new one!

which is what happened the one and only time I took DD to Applebee's
and they never brought salad, they didnt do drinks and the server had a major attitude
I demanded manager and ended up not having to pay a penny
AND I refused to tip the loser as well.

Guess this is why we no longer eat out... and wow for that to be restaurant #2 for the night.. INSANE!!

What is it with customer service????? people suck!

except good ole Chad at Sam's club! LOL
http://naturallytara.blogspot.com/2007/12/surprise-excellent-customer-service-at.html

Tara

wahmannounce · Sun Dec 30, 2007 10:28 pm

All I can say is that customer service sure isn't what it used to be....they need to send employees to a customer service school.

We went to a place here (which we haven't gone back since :roll: ) We waited around 30 minutes (this is suppose to be a "fast food" place)...and they served several people. I started joking around...."well if they serve these people that came in after us, we'll know something's up." Sure enough, they served some people that came in after us.

We went up to inquire about our order, they apologized and said that soon we would have our order. We sat down and waited another 15 min. Some more customers came in and were served...still nothing. We finally inquired for a 2nd time, and then had to wait awhile longer...and then finally got our meal. It was close to an hour that we waited for our food at this "fast food" place.

We should have given up long before and asked for our money back....Anyway, we've never gone back!

Audrey · Tue Jan 01, 2008 6:31 pm

I think we as a society are so ok with horrible service that these places know they'll turn a profit even if they treat us that way.

I'll never go back to Macaroni Grill. They don't care. They'll still have a waiting list every single weekend and be packed weeknights also. My boycott of them just won't even matter to them. It's a shame.

Ravish30 · Wed Jan 02, 2008 12:26 am

I agree!

Customer service these days really stinks! I think its actually getting worse! 90% of the time when I go out to a store, restaraunt or whatever service is JUST lousy these days.