Wahm Forum - Your "Work-at-Home Moms" Support Group

taraburner · Mon Feb 11, 2008 6:55 pm Turning down clients

LOL enjoy this blog entry
story about a crazed lunatic this morning!
You might possibly learn something from it regarding the ability to turn down clients if they're not the right clientele you desire!

http://www.taraburner.com/blog/business/rejecting-potential-clients.html

Tara

wahmannounce · Mon Feb 11, 2008 10:15 pm

Sometimes you have to determine what's a real asset to your business and what's a liability. Wasteless expenditure of your time means you're losing a valuable asset of your business. And sometimes, yes, it absolutely right to let an unhappy client go. :wink:

taraburner · Mon Feb 11, 2008 10:19 pm

wahmannounce wrote: Sometimes you have to determine what's a real asset to your business and what's a liability. Wasteless expenditure of your time means you're losing a valuable asset of your business. And sometimes, yes, it absolutely right to let an unhappy client go. :wink:

exactly! wish more people understood the value of their TIME!
Tara :)

Carlak · Mon Feb 18, 2008 2:19 am

Tara,

I have only had great clients and I have been in business for years. I had one client that as soon as i took her on, she seamed a bit abrasive and brash but not toward me just in general. I knew it would not be a long relationship but I thought it would be easy to get rid of her maybe what I needed to do was "learn" how to handle someone that was out of the norm for me.

She needed design work done among other things and wanted to use bits from various examples to make one layout. She wated natural when that was completed she liked it but then wanted somethng more dramatic she like it but wanted to change the colors.... (this went on and on) she email me several times a day to just get her thoughts out which is fine on one hand but when I schedule time for client projects I dedicate my time to those projects so.. I did not have time just to mull over every thought and not all were related to her business. I belived in her busienss so I gave her extra time each month ( at no charge mistake number two) .

When I decided that this just was not going to work I kindly let her know that I did not think it was working out. It had been two months at this point. She did not like that at all. I gave her a the next month at no charge to try and assist her to make a smooth gentle farewell. She is still not happy with that arrangement.

As business owners we have to decide what works and what does not. Not all will be happy in every situation. You were smart to make that decision in the beginning. The good thing is that after all the back and forth of the design work she finally settled on a design. If she had clearly gathered her ideas ( and thoughts ) sooner it might have been a different situation. However, the true colors were shown and I have now learned that if you are unsure on the match it is better not to start the business relationship. There will always be that one

~Carla